# Contact NetCraftGames

> Email is the only channel. Use it for the waitlist, questions about the product, corrections to anything on this site, or press. Support hours and response targets are not published yet, because the service is not open.

*NetCraftGames (NCG) by Charging Bull Software. Last updated: 2026-10-03. Canonical page: https://netcraftgames.com/contact/*

## Email

Write to **contact@cbullsoftware.click**, the Charging Bull Software contact mailbox, which is the address NetCraftGames uses until it has its own domain. Please do not send passwords, keys or private game files by email.

## What to expect

- **Before launch:** replies are best effort. There is no support team or published response time yet.
- **After launch:** support hours, severity targets and escalation will be published here and in the Terms.

## Found a mistake?

If something on this site is out of date or wrong, tell us the page address and what is wrong. The [fact sheet](https://netcraftgames.com/facts/) is the page we keep most carefully current.

## Reporting a security problem

Describe the problem in an email titled "Security". Do not include customer data and do not test against anything that is not yours: there is no live service to test yet.

## Related pages

- [Join the NetCraftGames waitlist](https://netcraftgames.com/waitlist/): Join the NetCraftGames waitlist by email. Tell us your engine and transport. No form, no account, no tracking. We will write when the doors open.
- [Launch status: not accepting customers yet](https://netcraftgames.com/status/): NetCraftGames is pre-launch. See the 16 public launch checks that must pass, with real evidence, before checkout and server provisioning are switched on.
- [Frequently asked questions about NetCraftGames](https://netcraftgames.com/faq/): Direct answers to 27 questions about NetCraftGames: engines, pricing, the 24-hour target, safety, AI, TURN, Windows servers and launch status.